1. Introduction

At ClinicCRM, we greatly value the privacy of our users. This Privacy Policy has been prepared to inform you about the personal data collected, processed, and stored when using our services.

By using our platform, you agree to the practices described in this policy.

2. Data Collected

We may collect the following personal data while providing our services:

Identity Information: Name, surname, ID number
Contact Information: Email address, phone number, address
Account Information: Username, password (encrypted)
Transaction Information: Appointment records, payment information, service history
Technical Information: IP address, browser type, device information, cookies
Usage Data: Activities on the platform, preferences

3. Purposes of Data Use

The personal data we collect is used for the following purposes:

Providing and improving our services
Creating and managing user accounts
Providing appointment and customer management services
Sending SMS and email notifications
Processing payments
Providing customer support
Fulfilling legal obligations
Security and fraud prevention

4. Data Sharing

Your personal data is not shared with third parties except for legal requirements. However, data sharing may occur in the following cases:

As required by legal regulations and court orders
With our service providers (hosting, SMS gateway, payment systems)
When your explicit consent is given

Data security clauses are included in agreements with our service providers.

5. Data Security

We implement the following measures for the security of your personal data:

Data transmission with SSL/TLS encryption
Database encryption
Regular security audits
Access control and authorization
Firewalls and intrusion detection systems
Staff training and confidentiality agreements

6. Cookies

Cookies are used on our platform to improve user experience.

Essential Cookies: Required for platform operation
Performance Cookies: For usage statistics
Functional Cookies: To remember your preferences

You can manage or disable cookies from your browser settings.

7. Data Retention Period

Your personal data is retained during the service relationship and for the duration of legal retention periods. Upon your account closure request, your data will be deleted, subject to legal obligations.

8. Your Rights

Under GDPR, you have the following rights:

Right to know whether your personal data is being processed
Right to request information about processed data
Right to learn the purpose of data processing
Right to request correction of incorrect data
Right to request deletion or destruction of data
Right to know third parties to whom data is transferred
Right to object to processing activities

9. Contact

For questions about our privacy policy or your personal data, you can contact us:

Email: kvkk@cliniccrm.net
Phone: 0850 123 45 67
Address: Levent, İstanbul, Türkiye

10. Changes

This privacy policy may be updated from time to time. In case of significant changes, we will inform our users via email or on the platform.