1. General Provisions

These Terms of Service regulate the conditions for using the ClinicCRM platform. By using the platform, you agree to these terms.

ClinicCRM is an appointment management system developed for health and beauty clinics. The platform provides services through web and mobile applications.

2. Service Scope

ClinicCRM offers the following services:

Online appointment management and calendar system
Customer relationship management (CRM)
Automatic SMS and email notifications
Payment and invoice tracking
Reporting and analysis tools
Multi-location and staff management
API integrations

3. Account Creation and Security

You need to create an account to use the platform. When creating an account:

You must provide accurate and current information
You are responsible for the confidentiality of your account information
You must keep your password secure and not share it with anyone
You must report immediately if you notice unauthorized access to your account

ClinicCRM cannot be held responsible for damages caused by negligence in account security.

4. Usage Rules

When using the platform, you must comply with the following rules:

Act in accordance with laws and regulations
Respect the rights of third parties
Avoid activities that could compromise platform security
Not share spam or harmful content
Not perform reverse engineering or source code analysis
Not resell or sublicense the platform

5. Payment and Billing

Platform services are offered with a paid subscription model:

Subscription fees are billed monthly or annually
Prices are stated including VAT
Payments can be made by credit card or bank transfer
Annual payments receive a discount
Invoices are issued electronically

Service may be suspended if payment is not made. If payment is not made within 30 days, the account and data may be deleted.

6. Free Trial

New users can take advantage of a 30-day free trial:

All features can be used during the trial period
No credit card information required
If subscription is not started after the trial period, the account will be suspended
Each user is entitled to only one trial

7. Cancellation and Refund

Our subscription cancellation and refund policy:

You can cancel your subscription at any time
Cancellation takes effect at the end of the current period
Partial refunds are not provided for unused time in annual subscriptions
Full refund is provided for cancellations within the first 7 days
Refund requests should be made to support@cliniccrm.net

8. Intellectual Property

The platform and all its content (software, design, logos, texts) are the intellectual property of ClinicCRM.

Can only use the platform for their own business
Cannot copy or distribute content
Cannot use trademarks without permission
Cannot modify the platform

9. Data Ownership

Data you upload to the platform (customer information, appointments, etc.) belongs to you. ClinicCRM:

Uses data only for service delivery
Does not share with third parties (except legal requirements)
Provides export upon request after subscription ends
Stores and backs up securely

10. Service Level

ClinicCRM targets 99.9% uptime. However:

Planned maintenance is announced in advance
Force majeure (natural disaster, cyber attack, etc.) is excluded
Technical issues are resolved as quickly as possible
Users are informed about prolonged outages

11. Liability Limits

Does not guarantee uninterrupted platform operation
Not responsible for damages caused by user errors
Cannot be held responsible for indirect or consequential damages
Maximum liability is limited to the last 12 months subscription fee paid

12. Changes

These terms of service may be updated from time to time. Important changes:

Will be announced at least 30 days in advance
Will be notified by email
You can cancel your subscription if you do not accept

13. Applicable Law

This agreement is subject to the laws of the Republic of Turkey. Istanbul Courts and Enforcement Offices are authorized for disputes.

14. Contact

For questions about terms of service:

Email: destek@cliniccrm.net
Phone: 0850 123 45 67
Address: Levent, İstanbul, Türkiye